The question most often asked of us is “When should we place an account with a collection agency?”

When an account is over 90 days due then you should consider placing that account with AC Collections. Research has shown over and over again that the older the receivable is, the harder it is to recover the money.

Other signs to look for include:

• A promise of payment is made but not received.
• A phone number is disconnected or mail is returned.
• A specific date on which you can expect payment is not given.
• A commitment to make a payment or set up a payment plan is not given.
• Unsupported disputes regarding your services or fees are repeated.
• Stalling by asking repeatedly for the same documentation and explanation of services.